麦当劳创始人雷·克罗克将所有经理的椅子靠背锯掉。肯德基国际公司雇佣、培训一批人佯装顾客潜入店内进行检查评分。耐克公司,全球最大的运动鞋厂商,却没有生产过一双鞋。美国汽车公司总裁莫端要求秘书给他的呈递文件放在各种颜色不同的文夹中。…… Ray Crocker, the founder of McDonald's, saws off the chair's backs of all managers. KFC employs and trains a group of people to pretend that customers sneak into the store to rate them. Nike, the world's largest sports shoe manufacturers, but did not produce a pair of shoes. Mo Duan, president of American Automotive Corp., asked the secretary to give his presentation files in various folders of different colors. ...