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儿科门诊是医院人群最密集、人流量最大的公共服务场所,患儿需要及时得到治疗,因此在医院的门诊护理工作中能否正确处理好医患关系,将直接影响患儿的治疗有效性与医院的社会声誉。特别是在医院的儿科门诊,作为门诊管理的重点部门,其主要承担处理医患矛盾的工作。因此融洽门诊关系不仅是医院工作中的重要环节,也是患儿在就诊过程中的核心诉求。本文对沟通技巧在儿科门诊护理工作中的实际应用情况进行分析,为不断提高相关人员的医患沟通技巧提供参考。
Pediatric outpatient service is the most densely populated and most popular public service place in the hospital. Children need timely treatment. Therefore, whether the relationship between doctors and patients can be properly handled in outpatient nursing work will directly affect the treatment effectiveness and The hospital’s social reputation. Especially in the hospital’s pediatric clinic, as a key department of outpatient management, its main commitment to deal with contradictions between doctors and patients. Therefore, harmonious clinic relationship is not only an important part of the hospital work, but also the process of children in the treatment of the core demands. This article analyzes the practical application of communication skills in pediatric outpatient care and provides references for continuously improving the communication skills between doctors and patients.