消费体察是对商品和服务的社会监督的有效形式之一,通过体察发现问题,向企业提出整改要求,向有关政府提出建议和意见,向消费者发布消费提示,从而促进企业规范经营行为,保护消费者的合法权益。在医疗卫生管理工作中实现“以人为本”,首先必须了解“人”。在医疗服务中,“人”应被分为两个方面,即“需方”——患者,“供方”——医务人员。这是特点和需求完全不同的两个群体。 Consumer perception is one of the effective forms of social supervision of goods and services. Through physical examination and discovery of problems, it puts forward rectification requirements for enterprises, makes suggestions and opinions to relevant governments, and publishes consumer tips to consumers so as to promote the regulation of business conduct and protection. The legitimate rights and interests of consumers. To achieve “people-oriented” in the management of health care, we must first understand “people.” In the medical service, “person” should be divided into two aspects, namely “demand side” - patient, “supplier” - medical staff. This is a completely different group of characteristics and needs.