以青岛供电公司为例 ,论述了建立企业服务文化的重要性。并提出了建立企业服务文化应以“追求卓越 ,服务真诚”为企业精神 ,以“让政府放心、让客户满意”为服务标准 ,以“优质、方便、规范、真诚”为服务方针 ,以“始于客户需求、终于客户满意”为服务理念的服务价值观体系 Taking Qingdao Power Supply Company as an example, this paper discusses the importance of establishing a corporate service culture. And proposed the establishment of enterprise service culture should be “the pursuit of excellence, service sincerity” as the entrepreneurial spirit, “let the government assured, customer satisfaction” as the service standard, “high quality, convenience, standardization and sincerity” as a principle of service to “ Beginning with customer needs, and finally customer satisfaction ”service concept of service values ​​system