门诊药房是医院面向社会服务的一个窗口,药房工作人员形象直接影响患者对医院的信任程度。过去医院门诊药房普遍采用窗口型调剂方式,不便于患者与药剂人员交流。为顺应医疗卫生体制改革,满足医患需求,我院自2002年10月起,将门诊药房由窗口型全面改造成柜台型,彻底转变了门诊药房的调剂方式。本文对医院门诊药房两种调剂方式做了对比分析,报道如下。 Outpatient pharmacy is a window to the hospital for social services, the image of the pharmacy staff directly affects the patient’s trust in the hospital. In the past, outpatient pharmacies in the past generally adopted the window type adjustment method, which was inconvenient for the patients and the pharmacy personnel to communicate with each other. In order to comply with the reform of the medical and health system and meet the needs of doctors and patients, the hospital transformed the outpatient pharmacy into a counter type from the window type in October 2002 and completely changed the adjustment mode of the outpatient pharmacy. This article on the hospital outpatient pharmacy two adjustments made a comparative analysis, reported as follows.