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一、“E服务”的定义根据ISO/IEC17065:2012标准对服务的定义:服务通常是无形的,并且是在供方和顾客接触面上至少需要完成一项活动的结果。服务的提供包括但不限于以下几种形式:(1)在顾客提供的有形产
I. Definition of “Eservice” Definition of service according to ISO / IEC17065: 2012 Service is usually intangible and is the result of at least one activity being completed on the supplier’s and customer’s surface. Services provided include but are not limited to the following forms: (1) In the provision of tangible products