论文部分内容阅读
服务管理平台的部署使得新加坡的StarHub将客户响应时间缩短了72% StarHub在优化其业务(包括宽带、有线电视、移动及固线服务)方面,在努力使其技术潜力最大化。管理多种服务以及客户的复杂性,对于迄今还依赖于一些人工程序的客户运营造成了一定压力。现有资源的这种压力向公司呈现出了一个机会:更新系统并从为客户服务中获得更大的价值。
Service Management Platform Deployed StarHub in Singapore Reduces Customer Response Time by 72% StarHub is striving to maximize its technology potential in optimizing its business, including broadband, cable, mobile and landline services. Managing multiple services and customer complexity puts some pressure on customer operations that so far rely on some human processes. This pressure on existing resources presents an opportunity for the company to update its system and gain greater value from its customer service.