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实施背景电力公司作为承担着重大社会责任的服务型企业,服务是企业的生命线,客户满意度是所有工作的出发点和落脚点。随着电力行业市场化改革的不断深入,客户对电力产品和服务的要求越来越高、需求越来越多样化。近几年来,通过委托的第三方满意度调查表明,国网浙江电力的客户满意度一直在77%左右,距离国际一流电力企业水平的80%以上还有一定差距,国网浙江电力客户满意度接轨国际
Implementation Background As a service-oriented enterprise that undertakes major social responsibilities, power companies are the lifeline of enterprises and customer satisfaction is the starting point and the foothold of all work. With the deepening of the market-oriented reform of the power industry, customers are demanding more and more diversified power products and services. In recent years, through the third-party satisfaction survey commissioned by the State Grid Zhejiang Electric Power Customer Satisfaction has been about 77%, from the level of world-class power companies above 80% there is a certain gap, the State Grid Zhejiang Power Customer Satisfaction Into the international