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1案件表述2014年8月21日,张先生打电话反映,他家的好多家用电器由于电压突然升高导致烧坏。供电公司监察室联合供电所人员经过现场勘察,发现是由于外力把张先生家电能表所在表箱的中性线扯断,电压突然升高造成的家用电器烧坏,不属于供电公司的责任,供电公司不承担赔偿责任。张先生对处理结果不满意向95598进行了投诉,供电公司建议张先生拨打110报警。经过警方排查确认,造成中性线被扯断的原因,是由一辆拉树的货车经过时树枝挂住电线拖拽造成的损坏,货车司机应对该事件负责。
1 Case Presentation On August 21, 2014, Mr. Zhang called to reflect that many of his household appliances were burnt out due to a sudden voltage increase. After the on-site investigation, the personnel of the power supply company’s supervision office and the power supply company found that it was due to the external force that the neutral line of the meter box where Mr. Zhang was torn down and the voltage of the household appliance burned suddenly caused by the sudden voltage increase did not belong to the responsibility of the power supply company. Power companies do not assume liability. Mr. Zhang was dissatisfied with the results of the complaint to 95,598 complaints, the power company suggested that Mr. Zhang call 110 alarm. After investigation by the police, the reason why the neutral line was torn down was that the truck driver was responsible for the incident caused by the dragging of a tree-tied wire caught by a tree-pulling truck.