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近年来,各类危机事件频发,危机状态下管理者的应急决策已成为影响应急管理成败的重要因素。本文通过梳理个体决策维度的研究文献,构建应急决策的认知-情感、受控-自动的二维分析框架,该框架包括显性知识与隐性知识、情绪能量唤醒与情绪紧张唤醒四个构成要素,显性知识和情绪紧张唤醒与理性决策相联系,隐性知识和情绪能量唤醒与直觉决策相联系,应急决策二维度的交互作用体现为认知-受控、情感-受控、认知-自动与情感-自动四种应急决策模式,其中,后两种模式是危机状态下管理者应急决策最有效的模式,应急决策的二维分析框架对管理者应急决策能力的提升具有指导意义。
In recent years, all kinds of crisis events are frequent and emergency managers’ emergency decisions have become an important factor affecting the success or failure of emergency management. This paper constructs the cognitive-emotional, controlled-automatic two-dimensional analysis framework of emergency decision-making by combing the research literature of individual decision-making dimensions. The framework includes four components: explicit knowledge and tacit knowledge, emotional energy awakening and emotional awakening Elements, explicit knowledge and emotional awakening are related to rational decision-making. The awakening of tacit knowledge and emotional energy is related to intuitionistic decision-making. The two-dimensional interaction of emergency decision-making reflects the cognitive-controlled, emotion-controlled, cognitive --Automatic and emotional - automatic four kinds of emergency decision-making model, of which the latter two models is the most effective emergency managers in crisis decision-making model, emergency decision-making two-dimensional analysis framework for managers to enhance emergency decision-making guidance.