自2007年年初中国移动八项服务承诺推出以来,3100万新客户签订了新版入网协议,处理垃圾短信18万条,通过电子渠道进行业务查询办理次数达到4.5亿。这一贯穿全年的活动,使中国移动全体员工都真正地投入到追求“客户满意”中来。 Since the promulgation of eight service promulgations by China Mobile in early 2007, 31 million new customers have signed a new version of the network access agreement, handled 180,000 spam messages and processed 450 million business inquiries through electronic channels. This throughout the year’s activities, so that all employees of China Mobile are really committed to the pursuit of “customer satisfaction” in the past.