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各厂家在满意度管理改善方面已经做了大量的工作,但情况仍不乐观,满意度问题的改善常出现“按下葫芦浮起瓢”的现象。原因何在?最近几年,面对网络快速扩张导致的渠道经销商管理和改善能力的不足,大部分厂家也开始借助驻店辅导方式,协助进行重点区域和重点店的改善。各厂家在满意度管理改善方面已经做了大量的工作,但情况仍不乐观,满意度问题的改善常出现“按下葫芦浮起瓢”的现象。原因
Various manufacturers have already done a lot of work in terms of improvement in satisfaction management. However, the situation is still not optimistic. The improvement in satisfaction problems often appears as a phenomenon of “pressing the gourd floating scoop”. What are the reasons? In recent years, in the face of the lack of channel dealership management and improvement capabilities caused by the rapid expansion of the Internet, most manufacturers have begun to use assistance in store counseling to help improve key regions and key stores. Various manufacturers have already done a lot of work in terms of improvement in satisfaction management. However, the situation is still not optimistic. The improvement in satisfaction problems often appears as a phenomenon of “pressing the gourd floating scoop”. the reason