项目的一次性、复杂性、多目标属性决定了项目管理的复杂性及冲突的必然存在。项目存在于一个冲突的环境中,冲突是项目的存在方式。所以在一定程度上,将项目经理定位在“消防队长”、“冲突经理”上并不为过。在市场竞争日趋激烈、经济日趋全球化的环境下,项目管理专家已号召项 The one-time, complexity, and multi-objective attributes of the project determine the complexity of project management and the inevitable existence of conflicts. The project exists in a conflicting environment. Conflict is the way the project exists. Therefore, to a certain extent, it is not an exaggeration to position the project manager on the “fire chief” or “clash manager”. In the increasingly fierce market competition and economic globalization, project management experts have called for