有效地处理投诉的技巧了解客户投诉的原因和正确处理投诉的原则后,服务代表需要做的就是运用一些技巧去处理好客户的投诉,让客户满意。有效处理客户投诉的技巧有哪些呢?1郾预测客户的情感需求服务代表在处理客户投诉时,不管面对的是客户怒气冲冲找上门来,还是客户在电话里的不 Effective handling of complaint techniques Knowing the reasons for a customer complaint and the proper handling of the complaint, the service representative needs to do is to use some techniques to handle the customer's complaint and satisfy the customer. What are the tips for effectively handling customer complaints? 1 郾 Predicting Customer's Emotional Requirements When a service representative deals with a customer complaint, no matter what customers are looking for in anger, or if they are on the phone