处理交通事故能否做到公平、公正、及时,直接关系到事故当事各方的切身利益。处理过程中如有不当,极易引起当事人的不满、怀疑而引发信访。笔者工作中经常接待来访群众和处理群众来信,现根据从中了解的情况,就交通事故处理工作中存在的问题和改进措施作一探讨。从了解的情况看, The handling of traffic accidents can be fair, just and timely, directly related to the immediate interests of all parties involved in the accident. Improper handling of the process, can easily cause dissatisfaction with the parties, suspicion and lead to petitions. In my work, I often receive letters from the masses and deal with the masses. Based on my understanding, I will discuss the problems in the handling of traffic accidents and the improvement measures. From the understanding of the situation,