公共部门中人员的服务态度一直是公众关心的话题 ,本文借助一次突发事情 ,从组织与个人角度说明 ,唤醒公共部门中人员的伦理自主意识有助于建设一个高度负责任的公共部门 ,在特里·库珀的《实行行政责任的途径》一书的启发下 ,结合中国的特殊情况 ,最后提出了从组织文化与社会文化入手解决伦理自主问题的结论。 In the public sector, the service attitude of the staff has always been a topic of public concern. This article uses an emergency to illustrate from a organizational and personal point of view that waking up the ethical autonomy of personnel in the public sector helps to build a highly responsible public sector. Inspired by Terry Cooper’s book The Path to Executive Responsibility, combined with the special situation in China, he finally put forward the conclusion that starting from organizational culture and social culture to solve the issue of ethical independence.