消费者最着急上火的时刻是什么时候?从笔者自己的经验来看,恐怕不光是在网上划帐和遇上网络拥堵的时候。其实最为着急上火的是不知道货物是否能及时送到,或是到底什么时候送到。在电子商务流程中,不顺的地方往往是卡在配送环节上,网站的电子邮件里说送出了,用户没有收到。要不然就是用户要求对方在指定时间内送货,但是网站做不到。不要小看不能及时送货这件事,有时它会给 When is the moment when consumers are most anxious to get angry? From my own experience, I am afraid not only when making online payments and when there is internet congestion. In fact, the most urgent lit is not aware of whether the goods can be delivered in time, or in the end when to send. In the e-commerce process, the wrong place is often stuck in the delivery link, the site’s e-mail said sent, the user did not receive. Otherwise, the user requests each other to deliver within the specified time, but the website can not. Do not underestimate can not be timely delivery of this matter, sometimes it will give