本文介绍了责任系统所包含的几个组成元素,如客户满意度、每周员工会议、行动项目列表、长期计划、流程会议等,还介绍了形成责任系统的过程以及责任制的作用。本文发表于2016年2月的《工业周刊》,作者乔恩·索恩是Daniel Penn Associates有限公司的高级顾问以及合伙人,拥有明尼苏达大学运营分析MBA学位。 This article describes several components of a liability system, such as customer satisfaction, weekly employee meetings, action items lists, long-term plans, process meetings, etc. It also describes the process of forming a responsibility system and the role of accountability. This article was published in the February 2016 issue of Industrial Week and Jon Thorne is a Senior Consultant and Partner at Daniel Penn Associates Ltd. He holds an MBA in Operations Analysis from the University of Minnesota.