宽频服务供货商(BSP),尤其是经由电话公司所提供DSL服务的正处于十字路口。虽然宽频服务仍然可以吸引到新客户,但是他们已经开始认知到,要达到真正大众市场这个目标,从而实现达致他们的商务计划书上所描述的收入和利润,他们一定需要提供一些增值服务来吸引消费者社群。 Broadband service providers (BSPs), especially DSL services offered by telephone companies, are at a crossroads. While broadband services can still attract new customers, they have come to recognize that to reach the goal of a truly mass market and achieve the revenues and profits described in their business plan, they must be able to provide some value-added services To attract the consumer community.