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图书馆为高校开展教学以及科研工作提供了重要的保障,同时也是实施素质教育的重要阵地。近年来,随着现代信息技术以及网络通信技术的飞速发展和广泛应用,高校加强了图书馆的设施建设,不仅是硬件还是软件设施都得到了长足的发展。在信息环境下,高校图书馆服务质量面临着极大的挑战,如何提高图书馆服务质量已成为当前面临的重要课题。
The library provides an important guarantee for colleges and universities to carry out teaching as well as scientific research, and is also an important position for implementing quality education. In recent years, with the rapid development and extensive application of modern information technology and network communication technology, colleges and universities have strengthened the construction of library facilities. Not only the hardware but also software facilities have made great strides. Under the information environment, the service quality of the university library is facing great challenges. How to improve the service quality of the library has become an important issue currently facing.