01会倾听的导购才能赢得顾客我接触过一位导购,虽说她不是学心理学的,却总能捕捉到顾客的内心。她应对的话语常令顾客感到既贴心又感动。她的优点很多,其中一项便是懂得倾听顾客的心事。她告诉我说,她服务的品牌是高端女装,接触的女性顾客普遍是35岁以上的成功、成熟女性,或者是老公事业有成的全职太太。这两类女性虽说经济实力相当,可生活的关注点和成就感却截然不同。事业型的女性内涵深厚,社会活动精彩。她们在接受服务时最关注的是能否为她们找到聚会、活动时能衬托她们成为焦点的服装;而全职 01 will listen to shopping guide to win the customer I contacted a shopping guide, although she is not learning psychology, but always capture the customer’s heart. The words she responded often made customers feel intimate and moved. One of her many advantages is that she knows how to listen to her customers. She told me that the brand she serves is high-end women’s wear. The female customers that I contact are generally successful and mature women over 35 years of age, or full-time wives who are successful in her husband’s career. Although these two types of women have similar economic strength, they can have different concerns and sense of accomplishment. Business-oriented women have deep connotations and wonderful social activities. What they are most concerned about when they receive services is whether they can find parties for them and when they are active, they can set off the clothes that they are the focus of; full-time.