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从实践中归纳出用户对图书馆网上参考咨询服务的现实需求和开展网上参考咨询服务的程序与方法,探讨如何提高 网上参考咨询服务的质量。
From practice, it summarizes the user’s actual demand for online reference service of library and the procedure and method of developing online reference service, and discusses how to improve the quality of online reference service.