我省12316“三农”热线于2008年在全省建成开通,服务内容主要包括农业技术咨询、农资打假投诉举报两个方面。热线开通运行4年来,在解答农民提出的技术问题,受理查处假冒伪劣农资等方面发挥了重要作用。今年,农业部门与有关运营商针对热线运行过程中存在的问题,对热线拨打流程进行了进一步优化。 The province’s 12316 “agriculture, rural areas and farmers ” hotline was completed and opened in 2008 in the province. Its service mainly includes two aspects: agricultural technology consultation and agricultural material fraud reporting. During the four years since its launch, the hotline has played an important role in answering the technical questions raised by peasants and accepting the investigation and handling of fake and shoddy agricultural materials. This year, the agriculture departments and relevant operators further optimized the hotline dialing process in response to the problems existing in the hotline operation.