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目的:探讨风险管理在普外科临床护理工作中的应用效果。方法:成立护理风险管理小组,分析余姚市第二人民医院护理风险因素,制定护理风险防范措施。比较实施风险管理前后科室风险事件(坠床、感染、导管脱落)发生率、护患纠纷发生率及综合护理满意度。结果:在普外科开展护理风险管理后,病区护理风险事件发生率和护患纠纷发生率均显著低于开展前(P<0.05);同时科室综合护理满意度显著优于开展前(P<0.01)。结论:在普外科临床护理工作中开展风险管理,有助于降低科室护理风险事件发生率,提高患者满意度。
Objective: To explore the effect of risk management in clinical care of general surgery. Methods: The nursing risk management group was established to analyze the nursing risk factors of the Second People’s Hospital of Yuyao City, and to develop preventive measures against nursing risks. Before and after the implementation of risk management department risk events (bed, infection, catheter shedding) the incidence of nurse-patient disputes and comprehensive care satisfaction. Results: After nursing risk management was performed in general surgery department, the incidence rate of nursing risk events and nurse-patient disputes in ward were significantly lower than before (P0.05). At the same time, the comprehensive nursing satisfaction in department was significantly better than before (P < 0.01). Conclusion: Risk management in general surgery clinical nursing helps to reduce the incidence of departmental nursing risk events and improve patient satisfaction.