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在我国小额消费纠纷已成为一种大量发生的诉讼现象,应当根据此类纠纷的特点,借鉴国外的有益经验,建立行之有效的小额消费者纠纷解决机制,包括给予和解或调解协议必要的法律约束力;赋予行政执法机关行政裁决权;建立专门的消费争议仲裁制度;设立小额诉讼法庭;完善代表人诉讼制度等。
In our country, the phenomenon of petty-spending has become a phenomenon of litigant litigation. Based on the characteristics of such disputes, it is necessary to draw on the useful experience of other countries to establish an effective dispute resolution mechanism for petty consumers, including the necessity of conciliation or mediation agreement The legal binding given to the administrative law enforcement agencies administrative adjudication power; the establishment of a special consumer dispute arbitration system; the establishment of a small court of litigation; improve the representative litigation system.