前不久,笔者送一车到修理厂检修,结算费用时发现有一桶机油款,便提出疑问:“怎么把机油换了,才用不到两个月”。对此,业务员或者让我找车间,或者让我找厂长,纠缠了半天,心里窝了一肚子火,决心以后再也不来这里修车了。由此可见:一个好的业务员,不仅能吸引回头客,而且能化解各种矛盾;反之,只会使矛盾激化和客户离去不回头。那么,业务员究竟该怎样面对客户呢? Not long ago, I sent a car to the repair shop repair, settlement costs found a bucket of oil models, they questioned: “how to change the oil, it took less than two months.” In response, the clerk or let me find the workshop, or let me find the director, entangled for a long time, my heart a belly fire, determined never to come here to repair the car. This shows: a good salesman, not only to attract repeat customers, but also to resolve various conflicts; the other hand, will only intensify conflicts and customers do not go back to leave. So, how clerk how to deal with customers?