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建设服务型政府是我国各级政府努力的方向和发展的趋势,但是在更多的地方却停留在理念层次。淮安市政府的101%服务,是在服务型政府理念的具体实施和落实。本文主要从淮安市101%满意服务实践出发,分析了其创新点和成功之处,并结合服务型政府理念和治理理论,对淮安市的101%服务活动进行了理论总结和实证研究。
Building a service-oriented government is the direction and development trend of the efforts of all levels of government in our country, but in more places it stays at the idea level. Huai’an City, 101% of the government service is the implementation of the concept of service-oriented government and the implementation. Based on 101% satisfaction service practice in Huai’an City, this paper analyzes its innovation and success, and summarizes 101% service activities in Huaian City theoretically and empirically with service government theory and governance theory.