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目的探讨如何减少和防范门诊医疗纠纷的发生。方法选取2010年1月到2011年12月我院收治的40例医患纠纷的事件,对其发生的原因及采取的措施进行回顾性分析。结果发生门诊医疗纠纷的主要原因为服务态度,占70%左右。结论医护人员需要加强专业水平及技术的培养,提高自身的素质,强化服务理念,从各个方面努力减少或者杜绝门诊医疗纠纷的发生。
Objective To explore how to reduce and prevent outpatient medical disputes. Methods From January 2010 to December 2011, 40 cases of disputes between doctors and patients in our hospital were selected and their causes and measures taken were retrospectively analyzed. Results Outpatient medical disputes are the main reason for service attitude, accounting for about 70%. Conclusion The medical staffs need to strengthen professional standards and technical training, improve their own quality, strengthen the service concept, and strive to reduce or eliminate outpatient medical disputes from all aspects.