电大教育的特殊教学过程,凸显了教学班负责教师工作的重要地位,使其工作状态居于教学管理的中枢位置,如何使教学班负责教师做好教学管理工作?教师与学生心与心的沟通是解决矛盾的钥匙。本文力图阐述教学班负责教师把握电大的“五关”时机,讲究沟通策略,为学员的学习提供人性化服务。 The special teaching process of TVU education highlights the important position of the teaching class in charge of teachers’ work so as to make the working status lie in the central position of teaching management. How to make the teaching class responsible for the teacher’s teaching management? The communication between teachers and students is: The key to resolve conflicts. This article tries hard to explain that the teacher in charge of teaching is responsible for grasping the opportunity of “five levels” of TVU, pay attention to the communication tactics, and provide humane service for the students’ learning.