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在美国、日本等发达国家,目前正在各个领域推行全面质量管理,它的核心内容是把服务对象(如公众、顾客等)当作“上帝”;把服务对象对服务的质量以及数量、速度的满意程度当作衡量服务和机关及人员实绩的标志。这对我国公职部门,企事业单位,包括高校图书馆管理、服务工作,是很有现实、借鉴意义的。高校图书馆是提高高校教学科研水平,造就合格专业人才的决定性场所之一.一所好的大学,必须有一个好的图书馆;一个好的图书馆,必须有一支高素质的管理和服务人员组成的队伍;一个好的图书馆管理人员,必须有一个强烈的服务意识和知识结构合理,反映灵敏的头脑。
In developed countries such as the United States and Japan, total quality management is being implemented in various fields at present. The core content of the system is to regard the clients (such as the public and customers) as the “God”; to change the quality and quantity of services provided by the clients, The speed of satisfaction as a measure of services and agencies and personnel performance indicators. This is a very realistic and referential significance to our public office, enterprises and institutions, including the management and service of university libraries. The university library is one of the decisive places to improve the level of university teaching and scientific research and create qualified professionals. A good university must have a good library; a good library must have a high-quality management and service staff The composition of the team; a good library manager, there must be a strong sense of service and knowledge structure is reasonable, reflecting the sensitive mind.