自“三集五大”管理模式实施后,国网辽宁凌源市供电公司供电营业厅肩负着凌源市区22万户居民客户,6.8万户非居民客户的电费收缴、咨询查询、故障报修等工作,并同城异地受理全朝阳市客户的业扩报装业务,工作任务重、压力大,除了广大客户缴费造成排队的问题外,客户的各种诉求也是多种多样。为此,凌源市供电公司供电营业厅推出“一二三四五”工作法,创新服务方式,提高服务效率。1创新举措 Since the implementation of the “three sets of five” management mode, the State Grid Liaoning Lingyuan Power Supply Company Business Hall shoulders the Lingyuan urban 220,000 residential customers, 68,000 non-residential customers electricity collection, consulting, fault Repair and other work, and the same city with the city to accept the full Chaoyang City, the business expansion business, job tasks, the pressure, in addition to the majority of customers contributed to the problem of queuing, the customer’s appeal is varied. To this end, Lingyuan City Power Supply Company Office launched “one two three four five ” work method, innovation service, improve service efficiency. 1 innovative measures