上海旅游服务行业的顾客满意度如何?5年来受上海市旅游事业管理委员会委托,上海市质协用户评价中心一直开展第三方满意度测评,反映上海旅游行业的服务质量。调查显示2007年,上海市国内旅游服务质量游客满意 Shanghai Tourism Service Industry customer satisfaction? 5 years by the Shanghai Tourism Commission commissioned by the Shanghai Association for Quality Customer Evaluation Center has conducted third-party satisfaction assessment to reflect the quality of service in Shanghai’s tourism industry. Survey shows that in 2007, Shanghai’s domestic tourist service quality tourists satisfaction