电网企业在国民经济和社会生活中的基础性作用以及产品与服务的自然垄断性,决定了其必须应对各种复杂的社会公共关系,必须应对越来越密集的公众舆论监督,也就必须随时应对危机,着力加强危机管理。电网企业危机事件主要发生在电网安全、电价改革、客户服务、供电质量、薪酬福利、劳动用工和环境保护等方面,发生的原因和特点与社会环境、媒体特性、民众心态密切相关。作为传统的高危行业,电网企业在安全生产等领域的危机意识相当强,但随着环境的不确定性不断增加,电网企业对于社会关系、公共事务处理等方面的危机意识还比较淡薄,导致了当前电网企 The fundamental role of power grid enterprises in the national economy and social life as well as the natural monopoly of products and services have determined that they must cope with various complicated social and public relations and must cope with the increasingly intensive public opinion supervision. Deal with the crisis and focus on strengthening crisis management. The causes and characteristics of the grid enterprise crisis occurred mainly in the aspects of power grid security, electricity price reform, customer service, power supply quality, compensation and benefits, labor force and environmental protection. The causes and characteristics are closely related to the social environment, media characteristics and public mentality. As a traditional high-risk industry, the power grid enterprises have a strong sense of crisis in areas such as safety production. However, with the increasing uncertainty of the environment, the power grid enterprises have a weak sense of crisis in social relations and public affairs affairs, resulting in Current grid prices