企业经营追求的是长期获利,永续经营。而其先决条件是必须经营顾客忠诚度,所以要全面地推行质量管理,建立质量管理系统与运作体系,并有效地执行。然而,许多研究或报导指出企业界在导入及推行质量管理计划时,失败的比例非常高。很少企业能够持续、成功地执行所导入或建立质量管理系统。其原因很多,如高层主管未能坚持,未能以身作则,领导部属,教育训练不足,推行计划未落实等。但造成这些问题的根本原因 The pursuit of business is long-term profit, sustainable development. The precondition is that customer loyalty must be managed. Therefore, it is necessary to fully implement quality management, establish a quality management system and operation system, and implement it effectively. However, many studies or reports point out that the percentage of failures in the business community when importing and implementing quality management programs is very high. Few companies are able to consistently and successfully implement imported or established quality management systems. There are many reasons for this. For example, top executives fail to adhere to their own principles, fail to lead by example, under-educate and train their students, and fail to implement the plan. But the root cause of these problems