流程是一个企业管理思想的具体体现,其设置的科学与否直接影响工作效率和工作质量。流程管理通过使业务流、信息流、资金流按既定路径流转,来达到内部业务部门间功能匹配和相互协作的效果,最终通过产出体现为资源的增值。笔者近读王玉荣所著《流程管理》一书,对这一平时所忽略的事项产生了浓厚的兴趣,结合自己的工作经历,对流程管理有了更深的体会。一、流程之惑在笔者工作过的一个单位,普通的 Process is a concrete manifestation of business management thinking, and its set of science directly affect the work efficiency and quality of work. Process management through the business flow, information flow, capital flow according to the established path of circulation, to achieve the function of the internal business units match and the effect of mutual cooperation, and ultimately through the output is reflected in the value-added resources. The author recently read the book “Process Management” written by Wang Yurong, which has aroused great interest in this issue which is usually neglected. Combining his own work experience, he has a deeper understanding of process management. First, the process of confusion in the author worked for a unit, ordinary