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上海交通大学出版社出版的由(英)Anthony Mitchell著、雷秀英译的《质量管理》一书,是一本图文并茂、言简意赅、短小精悍的袖珍手册。这本袖珍手册涵盖了质量管理的方方面面,从《什么是质量》到《全面质量管理在欧洲》,系统阐述了质量管理的定义,质量管理的内容,质量管理的意义,质量管理的方法、质量管理的绩效测评。加上本期,本刊已连续三期以节选的方式转载完这本小册子的精彩之处,希望能给读者以帮助。
Published by Shanghai Jiaotong University Press by Anthony Mitchell and Lei Xiuying’s Quality Management is a well illustrated, concise and shorthand pocketbook. This pocket book covers all aspects of quality management, from “what is quality” to “total quality management in Europe”, systematically elaborating the definition of quality management, the content of quality management, the meaning of quality management, the quality management method, quality Management performance measurement. With this issue, this issue has been reproduced in three consecutive excerpts of the wonderful way of this booklet, hoping to give readers help.