长途电话迟缓接续制是在电路生产能力不能满足业务需要时采用的。为了提高电路利用率,迟缓接续台采用固定值管电路的方式和固定的对方局工作。在这种情况下,每一座席(话务员)值管电路数的多少要直接影响到话务员的劳动生产率和长途电路利用率,所以座席电路的配备是一个重要的生产组织问题。在我国实践工作中对如何配备座席电路已有一定经验,但定量的理论分析尚不多见。本文的目的即是试图用排队论中有限来源的单线路系统的理论来分析这一问题。 Delayed long distance calls are used when circuit capacity does not meet business needs. In order to improve the utilization of the circuit, it is slow to use a fixed value pipe circuit and a fixed counter station to work continuously. In this case, the number of circuits for each agent (operator) directly affects the operator’s labor productivity and long-distance circuit utilization. Therefore, the deployment of the agent circuit is an important issue of production organization. There is already some experience on how to equip the circuit in our practice, but the quantitative theoretical analysis is still rare. The purpose of this paper is to try to analyze this problem using the theory of a single-line system with limited sources in queuing theory.