“一地鸡毛”,如何厘清?——物业管理困局调查

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北京市海淀区的宋先生,日前因对物业服务不满而拒交物业费,被物业公司告上了法庭。最后宋先生败诉,并全额缴纳物业费。而像宋先生这样的情况并不少见。据初步统计,北京各级法院每年受理的物业管理纠纷案件多达余万件。其中,既30有业主起诉物业公司服务不达标的,也有物业公司起诉业主不交物业费的。记者调查发现,物业公司在服务过程中与业主的矛盾一直是各地物业管理的大难题。一方面,业主对物业公司的服务不满意而拒交物业费,另一方面,
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