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近年来,青岛市崂山区档案馆为打造一流服务窗口,积极转变观念,落实各项措施,大力提升公共服务能力。一是坚持服务规范化。要求查阅工作柜台整洁明亮,工作人员用语规范,查阅须知、服务导航、工作职责等小册子整齐摆放。结合全区“寻标、对标、达标、夺标”活动,适时找准学习目标,并制定窗口工作目标,制订落实措施。同时,制定“六个一”服务标准,干部群众一样态度,生人熟人一样对待,忙时闲时一样周到,单位个人一
In recent years, Qingdao Laoshan District Archives to create first-class service window, and actively change their attitudes, the implementation of various measures to vigorously enhance public service capabilities. First, adhere to the standardization of services. Request access to the work desk clean and tidy, staff language norms, access to information, service navigation, job descriptions and other brochures neatly placed. Combined with the whole region, “find the target, target, target, target” activities, timely identify the learning objectives, and to develop the window of work objectives, the development of measures to implement. At the same time, the formulation of “six one ” service standards, cadres and the masses the same attitude, the same treatment of strangers acquaintances, as busy leisure time as the individual one