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目的明确2003～2006年3年来不同地区卫生监督机构投诉举报处理能力的变化情况。方法采用系统抽样的方法,调查全国省市县各级卫生监督机构案件查处工作的开展情况和职能落实情况。结果(1)3年来,中部地区投诉举报受理数增幅最高,为96.2%,3地区投诉举报及时处理率均维持在99%左右;(2)2006年投诉举报处理职能中,东部项目开展比例(81.6%)和平均项目完成度(56.6%)较高,中部地区项目开展程度(70.0%)高于东西部地区。结论3年建设前后投诉举报受理数地区差异明显,而投诉举报及时调查处理率差别不大,但是职能开展情况差强人意。
Objective To clarify the changes of complaint handling capacity of health supervision agencies in different regions from 2003 to 2006 over the past three years. Methods A systematic sampling method was used to investigate the implementation of the investigation and handling of cases by health supervisory agencies at all levels of provinces, cities and counties in China. Results (1) In the past three years, the number of complaints and reports handled in the central region increased by 96.2% at the highest level, while the rate of promptly handling complaints and complaints was maintained at about 99% in all three regions; (2) Among the complaint reporting and handling functions in 2006, 81.6%) and the average project completion rate (56.6%) was higher than that of the eastern and western regions (70.0%). Conclusion Before and after the construction, the number of complaints and appeals received in the three areas was significantly different from that in the previous three years. However, there was not much difference between the timely investigation and handling of complaints and complaints, but the performance of the functions was not satisfactory.