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目的:探讨追踪管理法在静脉药物配置中心质量管理中的作用。方法:成立追踪管理小组,对质量问题进行个案追踪和系统追踪,通过修订质量控制标准、修改完善相关制度、流程,并进行人员培训和效果评价,避免同类事件再次发生。结果:应用追踪管理法后,静脉药物配置中心错误发生率显著下降,工作质量满意度明显提高,由实施前的93.6%上升为98.5%。结论:追踪管理法对临床用药安全具有重要作用,能使质量标准、制度和流程得到持续改进,管理者理念发生转变,有效降低差错发生,保障患者用药安全。
Objective: To explore the role of follow-up management in the quality management of intravenous drug distribution centers. Methods: A follow-up management team was set up to trace and systematically track the quality problems. The quality control standards were revised to improve and perfect the relevant systems and processes, as well as personnel training and effectiveness evaluation to avoid recurrence of similar incidents. Results: After the application of follow-up management method, the incidence of error of intravenous drug allocation center decreased significantly, and the satisfaction of job quality increased significantly from 93.6% before implementation to 98.5%. Conclusion: The follow-up management method plays an important role in the safety of clinical medication. It can continuously improve the quality standards, systems and processes, change the managers’ philosophy, effectively reduce the occurrence of errors and ensure the safety of patients.