中国电信浙江公司(以下简称浙江公司)总经理卢耀辉在向全省员工宣贯十八大精神会议上强调,员工队伍是企业最核心、最重要的资源,经营企业的本质就是经营人心。我们各级管理人员就是要树立以人为本的管理理念,对内以员工为本,对外以客户为本,要让客户满意,首先要让员工满意。去年,浙江公司把关爱员工、推动发展作为顺应员工的利益诉求,建立了覆盖 Lu Yaohui, general manager of China Telecom Zhejiang Co., Ltd. (hereinafter referred to as Zhejiang), emphasized to the 18th CPC National Congress that the staff team should be the core and most important resource of the enterprise. The essence of running the enterprise is to manage people’s hearts. Our managers at all levels is to establish a people-oriented management philosophy, the internal staff-oriented, external customer-oriented, customer satisfaction, we must first make employees satisfied. Last year, the Zhejiang company to care for employees, promote development as employees’ interests to respond to the demands of establishing a cover