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医院工务员工作在全院工作中的地位与作用,在很长一段时间内未引起人们足够的重视,由此造成了在管理上,人力和物力投入上的明显不足,在一定程度上影响了服务质量的提高。笔者根据自己多年的管理工务员的实践,有如下几点体会。1 工务员管理的重要性与必要性1.1 工务员工作是医院服务社会的组成部分工务员为伤病员提供的服务,渗透在医院各项工作的实施过程之中。特别是随着生活水平的不断提高,人们对医院的服务质量,服务内涵的要求也越来越高。除了医疗技术、服务态度外,还包括环境卫生、饮食、陪送等方面的全方位服务,这些服务中不少是由工务员提供的。从某种意义上讲,工务员的工作是医院与病员之间联系的一个界面。
The position and role of hospital workers in the work of the hospital has not attracted enough attention for a long period of time, resulting in obvious management and manpower and material resources. It has affected to a certain extent Improvement of service quality. According to my own practice of many years of management, the author has the following experience. 1 Importance and necessity of the management of the workman 1.1 The job of the workman is a part of the hospital service society. The service provided by the workman to the sick and wounded is infiltrated into the implementation of various work in the hospital. In particular, with the continuous improvement of living standards, people are increasingly demanding the hospital’s service quality and service content. In addition to medical technology and service attitudes, it also includes all aspects of services such as environmental hygiene, diet, and escort. Many of these services are provided by the construction workers. In a sense, the work of the engineer is an interface between the hospital and the patient.