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我已经习惯用好东西,因为我有钱了。我已经习惯用好的服务,因为我的要求高了。我是很自我、很敏感,又很骄傲的人。你们必须亲切友好地招呼我,才不会伤害我的自尊。你们要感激我,因为我买你们的产品和服务,我是你们的衣食父母。我是一个完美主义者,我花钱就要得到最好的。你们的产品或服务使我不满意,我会告诉别人,影响他们。你们有缺点,才会让我不满意,所以必须找出缺点加以改进,否则留不住我这个顾客,甚至连我的朋友都不再向你们购买。我可不是忠心不二的顾客,其他药店正不断地提供更好的服务,为了留住我这位顾客,你们必须提供更好的服务。我现在是你们的顾客,但是你们必须不断让我相信:选择你们是正确的,否则我会选别的药店。 ——顾客宣言
I’m used to things, because I am rich. I am used to good service, because my requirements are high. I am a very self, very sensitive, very proud person. You must greet me cordially and kindly so that I will not hurt my self-esteem. You grateful me, because I buy your products and services, I am your cousin. I am a perfectionist and I have to get the best money. I am not satisfied with your product or service, I will tell others to influence them. You have shortcomings, will make me dissatisfied, so we must identify shortcomings to be improved, otherwise I can not stop the customer, and even my friends are no longer to you to buy. I am not a loyal customer, other pharmacies are constantly providing better services, in order to retain my customer, you have to provide better service. I am your customer now, but you have to keep convincing me that it is right to choose you, otherwise I will choose another pharmacy. - Customer declaration