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目的探究在医院门诊药房应用精细化管理的价值。方法 2014年1月~2015年1月在医院门诊药房实施常规的管理模式,2015年2月~2016年2月在医院门诊药房实施精细化管理,对比两种管理模式的效果。结果应用精细化管理后,医院门诊药房工作效率明显提高(P<0.05),患者满意率明显提高(P<0.05),处方调配差错率明显降低(P<0.05)。结论在医院门诊药房实施精细化管理,可提升工作效率,减少调配差错,提高患者满意率。
Objective To explore the value of applying meticulous management in outpatient pharmacy. Methods From January 2014 to January 2015, a routine management mode was implemented in outpatient pharmacies in hospitals. From February 2015 to February 2016, intensive management was carried out in outpatient pharmacies to compare the effects of the two management modes. Results After using meticulous management, the work efficiency of outpatient pharmacy was significantly improved (P <0.05), the patients’ satisfaction rate was significantly improved (P <0.05), and the error rate of prescription allocation was significantly reduced (P <0.05). Conclusion The implementation of meticulous management in outpatient pharmacy can improve work efficiency, reduce deployment errors and improve patient satisfaction.