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近年来,人们对医院进行考核评价过程中,越来越多地使用了“医院满意率”这个概念。卫生部关于《实施医院分级管理(试行草案)的通知》中,已经把“医院满意率”作为评价医院等级的一项客观指标,试图通过对住院患者、社会人群的问卷调查及统计分析,了解对医院的满意程度、判
In recent years, people have increasingly used the concept of “hospital satisfaction rate” in the assessment and evaluation of hospitals. The Ministry of Health’s “Notice of Implementation of Hospital Graded Management (Trial Draft)” has already considered “hospital satisfaction rate” as an objective index for assessing hospital grades, and tried to understand through questionnaires and statistical analysis of inpatients and social groups. Satisfaction with the hospital, judgment