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目的探索流程管理在重症医学科危重患者监护过程中的实施及效果。方法将各项工作进行流程管理,制定标准并组织实施,以流程为核心,以质量为前提,将持续质量改进和业务流程重组相结合。结果工作效率提高,护理质量最优化,患者及合作科室满意度提高,科室护理人员的整体素质也得到提高。结论全面流程管理在重症医学科实施,是一种科学、高效、安全的护理管理方法 。
Objective To explore the implementation and effectiveness of process management in the critically ill patient care during intensive care. Methods The work process management, develop standards and organize the implementation of the process as the core, with quality as the premise, the continuous quality improvement and business process reengineering combined. Results The work efficiency was improved, the quality of nursing was optimized, the satisfaction of patients and cooperative departments was improved, and the overall quality of department nurses was also improved. Conclusion Comprehensive process management in the implementation of the Department of Critical Care Medicine is a scientific, efficient and safe method of nursing management.