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一向强调以客户为中心的携程旅行网（ｗｗｗ．ｃｔｒｉｐ．ｃｏｍ）最近又推出了极具特色的Ｅ－ＴＥＬ服务，建成了网上网下的联动服务网络。 Ｅ－ＴＥＬ服务实际上是电子商务和传统的电话购物的有机结合。携程最近建成了一流的呼叫中心，并把它同原有的网上预订查询系统整合到
Ctrip.com (www.ctrip.com), which has always been emphasizing its customer-centric approach, recently launched its own distinctive E-TEL service and built an online and offline service network. E-TEL service is actually an organic combination of e-commerce and traditional phone shopping. Ctrip recently built a first-class call center and integrated it with its original online booking inquiry system