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2005年初,松下电器有限公司安防事业部的客户服务和维修人员,接连不断的遇到怪事,在很短的时间内连续几家用户打电话或上门要求对正在使用的视频监控摄像机进行维修,但当维修人员看到这些待维修的设备及使用情况时,他们觉得很奇怪。他们所遇到的故障基本属于产品质量问题,一般这样的产品松下公司是不会允许其出厂的,在进一步检测时,他们还发现,虽然这些设备的电子菜单,初步看来和松下产品的电子菜单很相似,甚至可以乱真,但菜单上的功能却不能通过菜单设置来实现。这时,维修人员意识到松下的产品可能被别人仿冒了,而眼前的这些所谓“故障设备”可能就是仿冒品。
In early 2005, Matsushita Electric Industrial Co., Ltd. Security Division customer service and maintenance staff, after a series of strange problems encountered in a very short period of time, several users call or go to the site requires the use of video surveillance cameras for repair, When the maintenance staff to see these equipment to be repaired and use, they feel very strange. They encountered the basic failure of the product quality problems, such products generally Panasonic will not be allowed to leave the factory, further testing, they also found that although the electronic menu of these devices, initially appear to Panasonic Electronics The menus are very similar and can even be spurious, but the functions on the menu can not be done through the menu settings. At this time, the maintenance staff aware of Matsushita’s products may be fake by others, but in front of these so-called “faulty equipment” may be counterfeit goods.