近年来,随着国家档案局“两个体系”建设的提出与实施,档案服务取得了一定成效。然而,档案部门在进行服务时,往往更多地基于自身的角度出发,忽略了对公众满意度方面的考量。换言之,公众对档案服务是否满意,尚未纳入档案工作的视野,也缺乏专门的研究。为此,笔者参照瑞典顾客满意度晴雨表,即SCSB(Sweden Customer Satisfaction Barometer)设计了问卷并进行了专题研究。 In recent years, with the establishment and implementation of the State Archives Bureau “Two Systems ”, the file service has achieved some success. However, archives departments tend to focus more on their own perspectives while ignoring their consideration of public satisfaction. In other words, whether the public is satisfied with the file service or not has not yet been included in the field of file work, and there is no specific study. To this end, I refer to the Swedish customer satisfaction barometer, that is, SCSB (Sweden Customer Satisfaction Barometer) designed a questionnaire and conducted a special study.